SLUCare Physician Group complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. SLUCare does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
SLUCare Physician Group:
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, such as:
- Information written in other languages
- Qualified interpreters: [Click To View]
If you believe that SLUCare has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
SLUCare Compliance Team
Phone: 1-877-525-5669
If you need help filing a grievance, the Patient Experience Team is available to assist you. Please complete our Patient Feedback Form.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services200 Independence Avenue, SW Room 509F
HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019
Phone: 1-800-537-7697 (TDD)
Download Complaint Forms from the Health and Human Services Website